Privacy Policy

1. Overview & Commitment

Quick Fix Auto Repairs ("Quick Fix", "we", "us", or "our") is committed to protecting your privacy. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, hold, use, and disclose personal information gathered through our website (quickfixautorepairs.com.au), telephone bookings, and mobile on-site operations.

2. Information We Collect

We collect personal information necessary to deliver mobile automotive mechanical services, prepare upfront quotes, and communicate with you. This may include:

• Contact details: Name, phone number, and email address.
• Service location: Suburb, postcode, and specific street address or workplace location where the mobile mechanic appointment will take place.
• Vehicle information: Make, model, year of manufacture, vehicle identification number (VIN), registration number, and odometer reading.
• Service history & symptoms: Details of faults, mechanical issues, or service schedule requirements.
• Technical data: IP address, device type, and basic analytics when browsing our website (where analytics cookies are active).

3. How We Collect Information

We collect information directly from you when you submit a quote request on our website, telephone our dispatch team, communicate via email, or speak in person with our mobile mechanics. We do not purchase marketing contact lists from third parties.

4. Purpose of Collection and Use

We use your personal information solely for legitimate operational purposes, including:

• Providing upfront quotes and assessing mechanic availability in your area.
• Dispatching mobile mechanics to your nominated address for servicing, repairs, or roadside assistance.
• Sending confirmation emails, itemised invoices, and safety reports.
• Maintaining log book service records to support vehicle warranty compliance.
• Managing warranty claims or customer service inquiries.
• Meeting statutory legal and accounting obligations in Australia.

5. Disclosure to Third Parties

Quick Fix Auto Repairs does not sell, rent, or trade your personal information. We only disclose information to third parties where reasonably necessary to deliver our services, such as:

• Subcontracted or accredited mobile mechanics who perform the service on our behalf.
• Parts suppliers where a specific vehicle VIN or registration is required to match manufacturer-specification parts.
• Secure IT, hosting, and transactional email infrastructure providers (e.g. Resend, cloud web servers).
• Law enforcement or regulatory authorities when required by Australian law.

6. Data Security & Storage

We take all reasonable steps to safeguard personal information against unauthorised access, alteration, disclosure, or misuse. Transmission of quote forms is protected by modern SSL/TLS encryption. We store digital records securely and restrict access strictly to personnel who need the information to perform their duties.

7. Accessing & Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to any personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date. To make a request, contact our Privacy Officer at hello@quickfixautorepairs.com.au.

8. Contact Us Regarding Privacy

If you have questions or complaints regarding this Privacy Policy or our handling of your data, please contact: